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FAQ
Read below our frequently asked questions.
Do you have further questions not answered below? Please reach out to us!
Initial Appointment
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If you have not filled out your intake forms online, please arrive 10 minutes before your appointment time to fill them out in our office.
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Once it is your appointment time, your practitioner will greet you at the front desk. There will be a short consultation regarding your medical history and what you hope to get out of treatment with us. Your treatment will begin immediately after this conversation.
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After your appointment, your practitioner will advise you with a treatment plan and follow up recommendations.
Cancellation Policy
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We have a 24 hour cancellation policy. Failure to do so may result in a a full charge of the treatment cost.
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If you are experiencing COVID flu-like symptoms or have been exposed, please let us know as soon as possible
Doctor's referral
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A doctor's referral is not required to receive treatment from any of our registered practitioners.
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For ICBC claims and certain extended health benefits, it may be needed for the claims. Please check with your insurer if this is the case for you.
Insurance Coverage
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All of our therapists are registered.
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To find out if you are covered under your extended health plan, please check with your provider.
Direct Billing
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We have direct billing with many of the major health insurance companies. This means that your services can be charged directly to your insurance company.
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If your insurance does not cover the full cost of the appointment, your co-payment balance will be told to you at the end of your appointment. If you would like to find out your co-payment before your appointment, you can call us with your extended health insurance information and we can check your coverage beforehand.
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If your insurance company does not have direct billing, you will have to pay for the service fee and we will provide you with a receipt that you can submit to your insurance for reimbursement.