If you have not filled out your intake forms online, please arrive 10 minutes before your appointment time to fill them out in our office.

Once it is your appointment time, your practitioner will greet you at the front desk. There will be a short consultation regarding your medical history and what you hope to get out of treatment with us. Your treatment will begin immediately after this conversation.

After your appointment, your practitioner will advise you with a treatment plan and follow up recommendations. 

We have a 24 hour cancellation policy. Failure to do so may result in a a full charge of the treatment cost. 

If you are experiencing COVID flu-like symptoms or have been exposed, please let us know as soon as possible

A doctor's referral is not required to receive treatment from any of our registered practitioners. 

For ICBC claims and certain extended health benefits, it may be needed for the claims. Please check with your insurer if this is the case for you. 

All of our therapists are registered.

To find out if you are covered under your extended health plan, please check with your provider.

We have direct billing with many of the major health insurance companies. This means that your services can be charged directly to your insurance company. 

If your insurance does not cover the full cost of the appointment, your co-payment balance will be told to you at the end of your appointment. If you would like to find out your co-payment before your appointment, you can call us with your extended health insurance information and we can check your coverage beforehand.

If your insurance company does not have direct billing, you will have to pay for the service fee and we will provide you with a receipt that you can submit to your insurance for reimbursement.